Drop a resort photo
Hospitality
A resort opened with its IT already working
Engaged as pre-opening IT consultants, we specified and built the infrastructure, then stayed on for ongoing support.
Read the case study →Your IT department, on call
Downtime is a business decision.
We monitor, patch and defend the systems your business runs on, so the first time you hear about a problem is in the report that says it was fixed.
24/7
Helpdesk coverage
3
Offices, QLD & NSW
7:00
Weekday start, AEST
On site
When remote won't do
Partners & platforms
Microsoft
Dell
HP
Fortinet
Datto
Ubiquiti
What we look after
Four services, one accountable team. Take the lot as a managed agreement, or bring us in for the piece you can't staff internally.
01
Managed IT services
Monitoring, patching, user support and vendor wrangling under one monthly agreement.
See what's included →02
Cybersecurity & backup
Endpoint protection, email security, tested backups and a recovery plan you have actually rehearsed.
See what's included →03
Solutions & cloud
Microsoft 365, networks, servers and line-of-business systems specified to fit how you work.
See what's included →04
Project management
Fit-outs, migrations and refreshes delivered to a plan, a budget and a date.
See what's included →Why Crystal Tec
You shouldn't have to explain your own network twice.
Most businesses call us after the third outage, or after an audit turns up backups nobody had tested. We start by documenting what you actually have, then fix the things that keep breaking.
From there it's steady work: patching, monitoring, licensing, security reviews, and a roadmap you can budget against.
One accountable team
You get named engineers who know your site, not a queue of strangers reading a ticket for the first time.
Documented, not improvised
Your environment is written down. Nothing important lives only in one person's head.
Priced up front
Fixed monthly agreements and quoted projects. No surprise hours at the end of a bad week.
On the ground
Offices in South East Queensland, Sydney's north-west and the Northern Rivers. We turn up.
Industries we know
Compliance, uptime and guest-facing systems differ by sector
Hotels & resorts
Guest wi-fi, PMS and POS integration, pre-opening builds and round-the-clock cover.
Healthcare & aged care
Practice software, privacy obligations and systems that cannot be offline at 8am.
Professional services
Legal and accounting firms: document management, email security, secure remote work.
Retail & hospitality
Multi-site networks, payment terminals and stock systems that stay in sync.
Growing SMBs
Ten to a hundred staff, outgrowing the setup that got you here.
Case studies
Drop a hotel photo
Airport hotels
Round-the-clock cover for a complex hotel estate
Design and deployment of all IT projects across the group, with 24/7 support for guest-facing systems.
Read the case study →Drop a depot photo
Community transport
A staged upgrade with nobody locked out
Systems upgraded to a phased plan so staff and clients kept access to mission-critical data from day one.
Read the case study →In their words
"Crystal Tec was our pre-opening IT consultants and was fundamental to the establishment of the resort. They have continued to provide IT support services from then on in a professional, personable, and efficient manner."
"Crystal Tec manages the design and deployment of all our IT projects, providing round-the-clock IT support for our complex Hotel Infrastructure. They provide highly professional and skilled level of support for our hotel needs."
"We engaged Crystal Tec to upgrade our IT Systems. They supported us with expert advice and a staged project plan and assisted with the transition with minimal impact on our clients and staff."
Insights
All articles →12 Aug 2026
What the Essential Eight actually asks of a 40-person business
A plain reading of the maturity levels, and where most SMBs sit today.
29 Jul 2026
Your backups are fine until someone tests them
A short checklist for proving recovery works before you need it.
14 Jul 2026
Wi-fi that survives a full house
What we changed at a 100-room property after the complaints started.
Find out what's actually running your business.
A free 45-minute assessment covering network, backups, licensing and security posture. You get the findings whether or not you engage us.