FAQ

It’s best whenever possible to have one designated communication person in your business who will coordinate all requests for IT support and communicate them to us.
This is much more efficient than many requests coming from multiple staff members as it allows us to coordinate our response in the most timely manner.

Click here to download our CrystalClear procedure for reporting an issue to us.

• Turn off your modem, wait a few seconds, then switch it back on.
• If your company uses a Gateway device you will ONLY need to restart this device.
• Please refer to the laminated instruction sheet provided to you by CrystalTec before doing this.
• If the issue is still not resolved, please firstly check with your ISP that all accounts are up to date.
• If the issue is still unresolved, log a support call to Crystal Tec: 02-6680 8883

If you are having hardware issues with your Mac and it is still under warranty, it should be passed to your nearest Apple authorised warranty and service centre in the first instance for testing and/or any repairs, or for replacement under warranty.

For all other issues (networking issues, mixed PC/Mac networks, software installation and updgrades) call us!

We are network and Windows server specialists. We aim to serve businesses with networks of five or more computers in the Northern Rivers, NSW and Gold Coast, QLD areas (including the regional towns of Lismore, Ballina, Byron Bay, Murwillumbah, Tweed Heads and Coolangatta).

At Crystaltec we understand that computer problems can cost you and your business valuable time, money and resources. We take a proactive approach to administration and protection of your business systems. By providing scheduled preventative maintenance, we optimise your IT investment, ensuring that you get the best results in terms of productivity, peace-of-mind and bottom line profit.

Click here to request a copy of our Service Agreement or for an appointment with our Managing Director to discuss how a Service Agreement can support your business productivity.

We appreciate customer feedback of all kinds as it allows us to continuously improve our service.
If you are unhappy about any aspect of our service, please document the issue and forward it to support@crystaltec.com.au.
You can be assured of a response from our Managing Director within two days.

You can access the Remote Access Tool here.

CrystalTec Remote.exe

CrystalTec Remote.zip

You can also download the TeamViewer Application from here.

TeamViewer

We are network and Windows server specialists. We aim to serve businesses with networks of five or more computers in the Northern Rivers, NSW and Gold Coast, QLD areas (including the regional towns of Lismore, Ballina, Byron Bay, Murwillumbah, Tweed Heads and Coolangatta).

• Turn off your modem, wait a few seconds, then switch it back on.
• If your company uses a Gateway device you will ONLY need to restart this device.
• Please refer to the laminated instruction sheet provided to you by CrystalTec before doing this.
• If the issue is still not resolved, please firstly check with your ISP that all accounts are up to date.
• If the issue is still unresolved, log a support call to Crystal Tec: 02-6680 8883

We are network and Windows server specialists. We aim to serve businesses with networks of five or more computers in the Northern Rivers, NSW and Gold Coast, QLD areas (including the regional towns of Lismore, Ballina, Byron Bay, Murwillumbah, Tweed Heads and Coolangatta).

Our normal terms are 14 days from the invoice date.
If an invoice is paid in full prior to the due date, you will save yourself the 5% account fee.
All service work has a 14 day warranty, providing no other work is performed on serviced item in that time.

We accept cheque, cash and all major credit cards (excluding AMEX).

Yes.
There is a 1.5% credit card surcharge on all amounts paid by credit card